Squeeze Form download stats is not working - Download Monitor & Manager Plugin

Tagged: Download counter, squeeze form issue, stats

This topic has 8 replies, 4 voices, and was last updated 3 years, 8 months ago by admin.

Viewing 9 posts - 1 through 9 (of 9 total)

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July 29, 2020 at 2:27 pm #1624

ernica
Participant

Hi!
I’ve purchased the Squeeze Form addon, but the download counter is not working. Even after many attempts and tests downloading the files by using the forms, the counter remains in 0.
Can anyone help me with this issue?

July 29, 2020 at 5:28 pm #1625

ernica
Participant

The counter i’m referring is in the SDM Downloads section. It does change even with a bunch of tests going on…

July 30, 2020 at 1:55 am #1626
admin
Keymaster
By default, the squeeze form submissions are only logged in the “Squeeze form” addon’s interface.

Enable the following option which will make the downloads being handled by the core plugin and the standard download log will be populated for it:
```
Squeeze Form -> Settings -> Deliver the Download via Email
```
July 30, 2020 at 2:30 pm #1627

ernica
Participant

Ok.
Thanks for the reply.
But I can not change the download delivery method for my clients… It would be really helpful if the counter could count the downloads one way or another though.

Best regards.

Rafa

July 31, 2020 at 3:28 am #1628

admin
Keymaster

I will try to work on adding some kind of option for this.

August 3, 2020 at 3:39 pm #1629

ernica
Participant

I’m looking forward for this.
Thank you!

September 22, 2020 at 1:46 am #1665

handinhand
Participant

I second that. It seems strange you can’t track downloads using the core plugin.

March 10, 2021 at 10:03 am #1752

[email protected]
Participant

Hello Dear Support,
Any news about that ? I really need to have the counter of the items moves up when the customer send the squeeze form to download it. My client doesn’t want a email to download it. Thanks a lot.
Kind regards,
P. Bachmann

March 11, 2021 at 8:21 am #1756

admin
Keymaster

This has been added to the addon. Update the core plugin to v3.9+. Then also update the squeeze form addon. It will start to capture the squeeze form submissions in the download logs table.
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