Enter wrong password issue

[JeremyJ]

Hi there,

I’m new to your plugin and am just starting to implement it on our site for downloading user guides and software etc.

Howevever, I’ve come across an issue that I need to check.

So if someone clicks on the download button with the incorrect or no password, the software opens an error page with this message:

“Error! This download requires a password.

Click here and enter a valid password for this item”

However, the click here doesn’t take you back to the download page but to 404 style page that contains the download but also extra information that I don’t want to be shown like, the name of the person who uploaded the file and the date the file was uploaded.

Is there a way to force the click here button to take the user back to the original download page? Or at a push to hide the other information on the try again page?

Thanks

Jeremy

[chanel]

Hi Jeremy,

I have conducted a test on my own site to try and troubleshoot this issue for you although cannot replicate it. Everything seems to be working fine on my own site.

I think you may have not entered a valid URL in the ‘Login Page URL’ field of your Simple Download Monitor Settings menu. Please copy the URL and paste it into your browser. A valid URL should not return a 404 error.

Try entering a different valid URL and see if the issue is still happening.

– Chanel

[Author]

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