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You are here: Home / Topics / S3 error “The specified key does not exist.”

[Resolved] S3 error “The specified key does not exist.”

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WordPress Download Monitor Plugin › Forums › Download Monitor Plugin Forum › S3 error “The specified key does not exist.”

  • This topic has 2 replies, 2 voices, and was last updated 4 years, 12 months ago by qeexo_webadmin.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • June 3, 2020 at 8:23 pm #1586
    qeexo_webadmin
    Participant

    I just purchased and installed the S3 add-on. I was able to download the S3 file that I wanted through AWS CLI using the access key, but when I attempt the download using your plugin, I’m getting an error back from AWS stating that the “key” I am trying to access doesn’t exist. I pulled the file’s URL from the bucket management page as stated in the instructions for the add-on.

    Please help!

    June 4, 2020 at 1:37 am #1587
    admin
    Keymaster

    That error indicates that the AWS keys are missing or incorrect. Did you enter the correct API keys into the addon’s settings as shown in step 1 of the folloiwng page?

    Amazon S3 Integration Addon

    June 4, 2020 at 2:31 am #1588
    qeexo_webadmin
    Participant

    Yes, that is why I mentioned that I tested the access keys using AWS CLI tools on Linux to be sure it wasn’t an authentication issue. When I copy/paste the URL of the file into a browser window exactly as I enter it on the download page, I get a different error stating access denied.

    If we can speak privately, I can share all of the S3 information with you to help debug.

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