Send Email Notification not sending

[StateofTrust]

Just bought and installed the plugin and no. matter how many times I download files no email is sent to admin.

[admin]

Enable the debug logging feature:

Using The Debug Logging Feature to Troubleshoot

Then do a test download and share the log file so we can see if our addon is executing the notification email sending code or not.

[StateofTrust]

Hi, this is what’s in the logfile:
2025-06-24 07:23:37: [SUCCESS] Squeeze form submitted. Processing submission.
2025-06-24 07:23:37: [SUCCESS] Squeeze form submission recorded in DB.
2025-06-24 07:23:37: [SUCCESS] Mailchimp signup is enabled.
2025-06-24 07:23:38: [SUCCESS] Making API call to subscribe user to list ID: 098ee282c7
2025-06-24 07:23:38: [SUCCESS] Mailchimp sign-up API query successful.
2025-06-24 07:23:38: [SUCCESS] sdm_hd_process_download_action triggered. Download request is being processed by the hidden downloads addon.

[admin]

Thank you for the log. It looks like the email notification addon is not triggering anything in the log. Could you please check the settings page of the “Email Notification on Download” addon? Specifically, is the “Send Emails to Admin After a Download” option enabled?

It would be helpful if you could share a screenshot of the current configuration on that settings page. To facilitate this, please get in touch with us via our contact form on the website. That way, we can easily exchange screenshots and assist you further through our support email channel.

[StateofTrust]

[admin]

Thank you. The settings look fine. We’re currently working on resolving the CAPTCHA compatibility issue with the addon(s). I’ll provide an update once that’s addressed and also check if any other adjustments are needed within the addon.

[StateofTrust]

Thanks for the reply!

[Author]

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