[admin]

I would like to log into the site and take a look at the setup. Can you please fill in our contact form so we can get some login details?

[admin]

We have release a new version of the plugin that should solve this.

[admin]

Thank you. Your setup looks fine to me. PHP must be failing to dispatch the correct header on this site for some reason. I will take a look inside your site. Please use the contact form on the site to send me access to the site (if possible). It should help me troubleshoot this.

[admin]

The sample page you showed looks very strange. It doesn’t have any header or footer. This plugin outputs some JavaScript code in the header. If the header is not loaded then it may not work correctly. Can you use a standard default WordPress theme (some like the twenty seventeen theme from wordpress) then use the shortcode on a page and see if you see the same behavior?

[admin]

Let me look into this. Are you using the secure downloads addon or just the main plugin? If you are using the secure download addon then are you using the dropbox option or just uploading the PDF file directly to your site?

Can you share a link to the page where I can go and inspect the download button?

[admin]

What happens if you delete all your browser cache and cookies?

[admin]

I just tested your page using Google Chrome and Firefox. The mouse click worked fine for me for those browsers. Maybe there is a browser specific issue. Which browser are you using?

[admin]

You should be able to enter the password then click on the button too. I just tested it and it works. There maybe a JavaScript conflict with another plugin on your site.

[admin]

I will add those strings to the translation file of the core plugin in the next version. That will allow you to translate those.

[admin]

A space character is not a valid character for a URL. So rename your file and replace the space character with something like a dash (-) or an underscore (_).

[admin]

Are you talking about the log entries? You can reset the log entries from the “Logs” menu of the plugin. We don’t have any option to reset from a particular date. It resets the log when you use it.

[admin]

Fancy2 was suppose to be a compact display template. So there wasn’t room for it when we originally created it. We should be able to add an option for it now.

[admin]

We don’t have any option for this just yet. There is an addon we are looking to create for this in the future.

[admin]

Can you please share a link to the page in question so I can inspect it?

[admin]

Hi Jen, you can create a zip file with all the files that you want to deliver. Use that zip file to create your download item. Then use ONE squeeze form that will send that zip file to the visitor.

[Author]

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