[admin]

Thank you. The plugin looks to be upto date so that is good.

I am not seeing any squeeze form shortcode on that page. I am only seeing the normal download now button shortcode there.

Which shortcode from the following page are you using?

Squeeze Form Addon for Simple Download Monitor

Copy and paste the shortcode that you are using so I can inspect the shortcode you are using.

[admin]

Did you update the main plugin or just the squeeze form? Can you please make sure that both the main plugin and the squeeze form addon is updated. Then empty your cache.

Do you get any particular error? If you do, what is the error message?

[admin]

Do you have some entries selected from the list when you are clicking the bulk action operation?

Check a few entries then click on the bulk operation to see if that works better.

[admin]

Edit the download item, and check the “PHP Dispatch” section. Is the PHP Dispatch enabled? If not, try enabling it. It will hide the true location of the download item.

[admin]

You can pick the CSS classes and insert CSS to make some customization. The following basic tutorial maybe helpful in understanding how this process works:

How to Use Firebug to Modify Your WordPress Site’s CSS (Video Tutorial)

If you tell me what specific things you want to tweak, I maybe able to give you some sample CSS for it.

[admin]

We have just done another couple of tests with the following configuration:

WordPress Version: latest
Simple Download Monitor Version: latest
PHP Version: 7.3.8
Download File: A PDF file
Device: iPhone X and iPhone XS
Browser: Chrome and safari

The PDF file opened fine in the browser.

[admin]

I have done tests with iPhone X (with chrome browser) and the file download works fine. After the squeeze form is submitted, it asks if the file should be downloaded or viewed. If I select “view” then it shows the image file in the browser. I am not sure what else could be affecting this on your site.

[admin]

Try the following feature of the squeeze form addon.

Go to “Squeeze Form -> Settings” then check the following checkbox:

Deliver the Download via Email

Does that work better when the link is sent to the email and the user downloads it by clicking on that URL from the email?

[admin]

Have you enabled any of the following mentioned option that maybe forcing the file to download?

How to Force a File to Download

Do you have any modifications done to your .htaccess file of the site where new directives have been added to force download?

[admin]

Please check the following page. You should be able to renew from there:

SDM Renewal Payment

Let me know if you face an issue with that.

[admin]

Try the following CSS tweak. You can add this CSS tweak from the Appearance -> Customize -> Additional CSS interface of your site.

The following to make the submit button’s text uppercase and change the background color:

.sdm_sf_tpl_1_form .sdm_squeeze_submit{
text-transform: uppercase;
background-color: #006ec7 !important;
}

The following to change the form’s background color:

.sdm_sf_tpl_1_form {
background-color: #f16824 !important;
border: 1px solid #f16824 !important;
}

[admin]

Some of those can be done by applying CSS tweaks. Give me the URL of the page where you have the squeeze form and which section’s color you want to change then I can show inspect it and give you an answer.

[admin]

Hi, Can you please update the squeeze form addon to v1.9.1? That should fix the issue.

If you can’t update from your plugins menu then you can delete the currently installed copy of the squeeze form addon from your wp install then download a fresh new copy from our site and use it.

My Downloads

You won’t lose any data (already captured data) in this process.

[admin]

You should be able to upgrade from the plugins menu of your admin dashboard.

[admin]

Just to confirm, You are using our following simple download monitor plugin correct?

Simple Download Monitor

If you have installed a different download management type plugin then it won’t work with our addon.

[Author]

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