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I have recruited another tester using Safari and Firefox without the issue. Download Now button works fine. I am still having the issue with Chrome but assume it’s a browser setting issue. The only thing that changed was my site got an SSL certificate and my hosting company applied it…don’t know if that could have had any affect. Thankfully, I haven’t had any user complaints with the same issue. Thanks for helping.
I executed the steps as you suggested. I even created a new page but was still having the problem. After much troubleshooting, I realized that it was the “Download Now” button. When I keyed in the password and hit the “Download Now” button, nothing would happen. If I type in the password and press “Enter”, voila! I get the download. This seemed to ‘fix’ all my documents.
Not sure if this problem is because of something on my end but thought I’d pass along my findings so that you could test. Thank so much for your response.
