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Do you have a public URL we could test? I’m completely stumped, because we have this issue even if we turn off every single plugin and use the WordPress default theme. The only thing left to consider I guess would be our hosting provider? We use WPEngine. Have you ever encountered issues with them and your plugin before?
Would you be willing to share the test you are using? And are you using the most recent version of WordPress and PHP? I can’t turn off our email delivery because of the error that happens with the instant download. I’m just baffled because the error still occurs if every single plugin is turned off and the default WordPress theme is used. Also, let me know if seeing a screen capture of the error would help.
There are two consistent errors. The first one being in the browser. It’s hundreds of lines of code that starts with %PDF-1.4 %aaIO 194 0 obj <> endobj xref 194 338 … and then thousands of others.
The other error message if you try to download it is: Chrome cannot handle this link.
Note that this is for any PDF that we use. (We’ve tested that to make sure the issue wasn’t with the PDF itself.) It also occurs for JPGs (which we also tested, to see if it was a file type issue.)
Yes, that is what we had to do because the instant mobile download continued to be an issue for people on iPhones using Chrome. So we switched it to the email delivery – which was the desired method – but it was the only way we were able to avoid the error. Does that help your troubleshooting?
No. We do not have PHP dispatching turned on or anything in the .htacces file forcing it. In fact, if we don’t put the download in a squeeze form, and just use the regular download short code [sdm_download_link id=12345], the download work fine. It opens in the browser and causes no issues on mobile. Its only once we put it in the squeeze form [sdm-squeeze-form id=”12345″ button_text=”Download Now”] that the issue occurs.
